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Used & Open-Box Policy

Starizona Used & Open-Box Sales Policy

 

Used and open-box equipment can be one of the best ways to build an astronomy setup, try something new, or put more of your budget toward the gear that matters most. Our goal is simple: describe each item honestly, price it fairly, and make sure you know exactly what you are purchasing.

This policy applies to products identified by Starizona as Open Box, Demo/Display, Refurbished, Used/Pre-Owned, Blemished, or As Is/For Parts or Repair. It supplements Starizona’s general Refund Policy. If this policy, the general Refund Policy, and a product listing differ, the more specific terms clearly stated on the product listing will control for that item.

By purchasing an item covered by this policy, the buyer acknowledges the condition description, included-items list, warranty designation, and any item-specific return restrictions displayed before checkout.

The Short Version

  • Each listing will identify the item’s condition, what is included, any known issues, its return eligibility, and its warranty status.

  • Unless a listing says otherwise, eligible used and open-box items may be returned within 30 calendar days after delivery.

  • A product returned in the same condition in which it was sold will not be assessed a fee merely because it was already open or used.

  • Deductions may apply if the item comes back with additional wear, damage, contamination, missing parts, damaged packaging, removed labels, account locks, or other changes that reduce its value.

  • Items clearly marked As Is, With All Faults, For Parts or Repair, or Final Sale are not returnable and do not include a Starizona or manufacturer warranty unless the listing expressly says otherwise.

  • If we send the wrong item, the item arrives damaged, or it is materially different from our description, contact us promptly. We will work with you to make it right.

Condition Categories

Open Box

The factory seal or packaging has been opened. The item may be a customer return, cancelled order, inspection unit, or product with damaged packaging. It may show light evidence of handling or setup. Any known cosmetic or functional issue will be identified in the listing.

Demo/Display

The item has been used by Starizona for showroom display, demonstrations, events, photography, testing, education, or evaluation. Normal signs of careful use may be present.

Refurbished

The item has been inspected and may have been cleaned, adjusted, repaired, updated, or had components replaced. “Refurbished” does not mean manufacturer-refurbished unless the listing specifically says so.

Used/Pre-Owned

The item has had a previous owner or has otherwise been used beyond demonstration. Cosmetic wear consistent with the description and photographs should be expected.

Blemished/B-Stock

The item has a cosmetic, packaging, finish, or other non-standard condition that does not prevent its intended operation, except as specifically disclosed. The source and meaning of “B-Stock” can vary by manufacturer, so the individual listing controls.

As Is / For Parts or Repair

The item may have known defects, unverified functions, missing components, or additional undiscovered problems. It is sold AS IS, WITH ALL FAULTS, solely in the condition described and shown. These items are final sale except where a right or remedy cannot legally be waived.

Clearance or Closeout

“Clearance” and “Closeout” describe pricing or product status, not necessarily condition. A clearance item may be new, open-box, used, or refurbished. The condition and warranty labels on that item’s listing determine which terms apply.

What We Inspect and Disclose

We inspect and test used and open-box products to the extent reasonably practical for the particular item. Depending on the product, this may include visual inspection, a basic mechanical check, a power-on test, connection to supported software, or verification of primary functions. Some astronomy equipment cannot be fully evaluated without extended nighttime use, a complete compatible system, suitable weather, or specialized factory equipment. Unless a listing specifically states that a particular test or measurement was performed, our inspection should not be understood as a factory certification or exhaustive engineering evaluation.

We make a reasonable effort to disclose known defects, meaningful cosmetic wear, missing parts, and functional limitations. Minor dust, fingerprints, marks on packaging, ordinary cosmetic wear, or other conditions that do not materially affect normal operation may be present when consistent with the item’s condition grade and photographs.

 Included accessories are determined by the written listing and its “What’s Included” information—not by accessories that may appear in a representative image or on the original manufacturer’s product page. If anything is unclear, please contact us before ordering.

Compatibility and Performance

Astronomy equipment often varies by generation, threads, backfocus requirement, firmware version, operating system, voltage, telescope model, and accessory combination. Please verify compatibility with your complete setup before purchasing. We are happy to help, but our recommendation is only as accurate as the information provided to us.

Unless a listing expressly guarantees a particular specification or compatibility, a return based on preference, setup, environmental conditions, or compatibility is treated as a standard return rather than a defective-product claim.

Availability and Order Acceptance

Most used and open-box products are one-of-a-kind. An item placed in a cart is not reserved until checkout is completed and the order is accepted. If the same item is sold through another channel, inventory is incorrect, or a listing contains an obvious material pricing or description error, Starizona may cancel the order before shipment and issue a full refund. If we discover a material description error after delivery, the item will be handled as “not as described” under this policy.

30-Day Return Policy

Unless the product listing identifies the item as final sale or non-returnable, you may request a return within 30 calendar days after confirmed delivery. For local pickup, the return period begins on the pickup date.

To begin a return:

  1. To submit a request contact us at info@starizona.com before sending anything back. Please be sure to include your order number and email used to place the order.

  2. Wait for return authorization and shipping instructions. Unauthorized or freight-collect returns may be refused.

  3. Ship or deliver the item to Starizona within 14 calendar days after the authorization is issued. An authorization may be closed if the item is not sent within that period.

The returned item must be the same serial-numbered unit sold, in the same condition in which it was received, and include all components, accessories, cases, caps, cables, adapters, manuals, documentation, packaging, promotional items, and other materials included with the sale. Please package the equipment carefully. The customer is responsible for loss or damage during return transit when using a shipping method or label not supplied by Starizona.

Return Shipping, Original Shipping, and Deductions

For a standard return based on preference, changed plans, duplicate purchase, or compatibility:

  • The customer is responsible for return shipping.

  • Original shipping and handling charges are not refundable.

  • If Starizona provided free or subsidized outbound shipping, our actual reasonable outbound shipping cost may be deducted from the refund.

  • Optional services already performed at the customer’s request—such as expedited shipping, installation, custom configuration, data transfer, special testing, or modification—are not refundable unless the service itself was not performed as promised.

There is no automatic restocking fee solely because an item was already open or used when Starizona sold it. However, we may deduct up to 15% of the item price when a return requires additional cleaning, testing, repackaging, or reconditioning. 

If an item is materially damaged, modified, improperly packed, contaminated, missing an essential or high-value component, locked to an account, or otherwise returned in a condition that causes a loss greater than 15%, the deduction may equal the actual reasonable reduction in value or replacement cost. Starizona may refuse a return involving product substitution, altered or removed serial numbers, unsafe contamination, unauthorized material modification, or damage so extensive that the item can no longer reasonably be resold.

Approved refunds are issued to the original payment method after receipt and inspection, normally within 10 business days of receiving the returned item. Financial institutions may require additional processing time. Refund timing does not begin when the return is shipped; it begins after Starizona receives and inspects it.

Wrong, Damaged, Defective, or Materially Misdescribed Items

Please inspect your order promptly after delivery. If the wrong item was sent, the shipment was damaged in transit, or the item is materially different from its listing, contact us as soon as possible—preferably within 48 hours—and retain the product, shipping carton, and all packing materials. Photographs or video of the item and packaging may be needed to document the issue with the carrier.

For a verified Starizona error, covered defect, transit-damage claim, or material description error reported during the return period, Starizona will not charge a restocking fee and will provide or reimburse reasonable standard return shipping when the return is authorized in advance. Depending on the circumstances and available inventory, we may repair the item, replace it, provide the missing component, offer an appropriate partial refund with your agreement, or issue a refund.

Do not arrange third-party repair, discard packaging, or return an item without contacting us first. Independent service does not automatically void a warranty, but Starizona is not responsible for damage caused by unauthorized or improper diagnosis, repair, modification, installation, or disassembly. Third-party labor, removal, installation, travel, or service charges are not reimbursable unless Starizona approved them in writing beforehand.

Disclosed cosmetic wear, disclosed missing items, disclosed defects, ordinary signs of prior use, and performance limitations inherent to the product are not considered defects or description errors.

Non-Returnable and Final-Sale Items

The following are not returnable unless required by law or unless the item was materially misdescribed by Starizona:

  • Items clearly marked As Is, With All Faults, For Parts or Repair, Final Sale, or Non-Returnable before purchase;

  • Software, download codes, subscriptions, registrations, or licenses after delivery or activation;

  • Items specially ordered, engraved, modified, machined, adapted, or configured at the customer’s request;

  • Consumable, hygiene-sensitive, or safety-sensitive products identified as non-returnable on the listing; and

  • Any item other than the original unit sold, including a unit with a mismatched, altered, or removed serial number.

Warranty Designation on Each Listing

Every used or open-box listing will be assigned one of the following warranty designations:

  1. Manufacturer Warranty: The listing will state whether a full or remaining manufacturer warranty is represented as applicable. The manufacturer’s own terms, exclusions, registration requirements, and remedies control that warranty. A copy of or link to the applicable warranty will be made available through the listing or upon request before purchase. Starizona will reasonably assist with a valid manufacturer claim but cannot expand or replace the manufacturer’s obligations.

  2. Starizona 90-Day Limited Warranty: If an eligible Open-Box, Demo/Display, Refurbished, Used/Pre-Owned, or Blemished/B-Stock listing does not identify an applicable manufacturer warranty or a different written warranty, the Starizona 90-Day Limited Warranty below applies by default.

  3. No Written Warranty — AS IS, WITH ALL FAULTS: This designation applies only when clearly displayed on the product listing before purchase. These products receive no Starizona limited warranty and no manufacturer warranty is represented as applicable.

Starizona 90-Day Limited Warranty

Who provides and receives this warranty

This limited warranty is provided by Starizona, 12995 N. Oracle Road, Suite 181, Tucson, Arizona 85739. It applies only to the original retail purchaser and is not transferable.

How long coverage lasts

Coverage begins on the date of confirmed delivery or local pickup and continues for 90 calendar days.

What is covered

This limited warranty covers a failure of the warranted item to substantially perform the primary functions expressly described in its Starizona listing when used normally and for its intended purpose. Coverage applies to defects in materials or workmanship that were not disclosed in the listing and that appear during the warranty period.

What Starizona will do

After inspection and confirmation of a covered claim, Starizona will, at its option:

  • Repair the item;

  • Replace it with the same model or a reasonably comparable item, which may also be used or refurbished;

  • Supply a necessary replacement component; or

  • Refund the item’s purchase price and applicable sales tax.

These remedies are provided without charge for covered parts and Starizona labor. Because used products may be one-of-a-kind or discontinued, an identical replacement may not be available. Any repaired or replacement item will remain covered for the longer of the balance of the original 90-day period or 30 days after it is returned to the customer.

For a reasonably verified covered claim within the contiguous United States, Starizona will provide shipping instructions and pay reasonable standard shipping required to complete the approved warranty remedy. Additional costs for expedited shipping, special handling, international shipping, duties, taxes, brokerage, removal, or installation are not covered unless Starizona agrees otherwise in writing or applicable law requires it.

What is not covered

This limited warranty does not cover:

  • Any condition, defect, missing component, cosmetic issue, or functional limitation disclosed before purchase;

  • Ordinary wear, cosmetic changes, finish wear, minor dust, or packaging damage that does not materially impair operation;

  • Consumable or expected-wear components, including batteries, bulbs, desiccants, adhesives, seals, or similar items, unless the listing expressly includes them in the warranty;

  • Routine cleaning, maintenance, collimation, calibration, alignment, balancing, focus or backfocus adjustment, firmware configuration, or other normal setup;

  • Damage caused by accident, impact, drops, abuse, misuse, neglect, improper storage, improper installation, incorrect voltage or polarity, incompatible accessories, cable failure, power surge, excessive heat, corrosion, liquid intrusion, or environmental exposure beyond the product’s rated use;

  • Damage caused by repair, modification, disassembly, or service rather than the mere fact that independent service occurred;

  • Compatibility problems or reduced functionality caused by third-party software, firmware, apps, operating systems, online services, or updates released after the sale;

  • Lost or corrupted data, images, settings, credentials, licenses, or accounts;

  • A product with a removed, altered, or unreadable serial number or evidence that it is not the item Starizona sold; or

  • Incidental or consequential loss, subject to the limitations below.

How to obtain warranty service

Contact Starizona at info@starizona.com or 520-292-5010 during the warranty period. Please provide the order number, item description, serial number when applicable, a clear explanation of the issue, troubleshooting already attempted, and photographs, video, logs, or sample files when reasonably relevant. We may first work with you remotely to confirm settings, connections, compatibility, or other causes that do not require shipping.

Do not send the item until Starizona issues authorization and return instructions. Warranty service may require inspection at Starizona or, when a manufacturer warranty applies, submission to the manufacturer or its designated service facility.

Implied warranties and limitation of damages

For a product covered by this Starizona 90-Day Limited Warranty, and to the extent permitted by law, any implied warranty of merchantability or fitness for a particular purpose arising from Starizona’s sale is limited to the same 90-day period.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

To the maximum extent permitted by law, Starizona is not liable under this limited warranty for incidental or consequential damages, including loss of use, observing or imaging time, data, images, revenue, opportunity, travel expenses, or damage to other equipment, except to the extent such liability cannot legally be limited or excluded.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

AS IS, WITH ALL FAULTS — No-Warranty Sales

When a product listing clearly states AS IS, WITH ALL FAULTS, FOR PARTS OR REPAIR, or NO WRITTEN WARRANTY, Starizona makes no promise that every function has been tested or that the item can be repaired. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE BUYER ACCEPTS THE ITEM IN ITS PRESENT CONDITION, INCLUDING DISCLOSED AND UNDISCOVERED FAULTS, AND STARIZONA DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.No statement in this section excuses fraud or material misdescription or limits any right that applicable law does not allow the parties to waive.

Data, Accounts, and Software

Before returning equipment that stores images, settings, wireless credentials, account information, or other data, back up anything you wish to keep and remove personal information when possible. Starizona may reset, erase, update, or reconfigure equipment during inspection, refurbishment, or warranty service and is not responsible for data or settings left on the device.

Unless expressly included in the listing, a used product does not include ownership of a prior user’s software license, subscription, cloud service, registration, extended warranty, or online account. Availability of discontinued applications, drivers, firmware, or third-party online services is not guaranteed.

International Orders

International customers are responsible for import duties, taxes, brokerage fees, and other destination-country charges. These amounts are not collected for Starizona’s benefit and generally cannot be refunded by Starizona. Customers seeking their return may need to apply directly to the relevant carrier or customs authority.

Do not send an international return or warranty shipment without authorization and customs instructions. Unless Starizona approves otherwise or applicable law requires a different result, international return-shipping costs are the customer’s responsibility. For a verified Starizona error or covered claim, any shipping reimbursement must be approved in advance and may be limited to a reasonable standard service level.

Security and Return Verification

Starizona may record serial numbers, identifying characteristics, security markings, test results, and photographs before shipment. Returned products are checked against those records. Product substitution, component swapping, false damage claims, removal of identifying marks, or other return fraud may result in denial of the return or warranty claim and may be reported to the payment provider, shipping carrier, marketplace, insurer, or appropriate authorities.

Changes to This Policy

Starizona may update this policy for future purchases. The version in effect when an order is placed will govern that purchase unless a later change is required by law or is more favorable to the customer. Nothing in this policy limits rights or remedies that cannot legally be waived.

Questions? Ask Us Before You Order

We would much rather answer a question before a purchase than leave you uncertain afterward. If you would like more photographs, want us to confirm an included part, or need help checking compatibility, please contact us:

Starizona
12995 N. Oracle Road, Suite 181
Tucson, AZ 85739
Email: info@starizona.com
Phone: 520-292-5010